This policy explains what information Tierra Design collects when you visit tierradesignsf.com, call us, chat with us or fill out one of our forms, how we use it, and the choices you have.
Who we are
Tierra Design is a landscape and hardscape design and installation company located at 512 S Williams Ave, Sioux Falls, SD 57104. You can reach us at (605) 777-7727 or [email protected]. In this policy, "we," "us" and "our" mean Tierra Design.
Information we collect
Information you give us
- Consultation form: your name, phone number, email address, street address, city and state, the service you are interested in, your project timeline, your budget range and your project description.
- Website chat: your name, mobile phone number and the message you send.
- Job applications: if you apply through our careers page, your name, phone, email, the position you want, your availability, work history, references, skills and any resume you upload.
- Calls, texts and email: your phone number, the details you share with us, and records of the conversation.
Information collected automatically
When you visit the site, we and the services listed below automatically collect technical information such as your IP address, browser and device type, the pages you view, how you move through and interact with pages, the website or ad that sent you here, and the date and time of your visit. This is collected using cookies and similar technologies.
How we use your information
- To respond to your questions and requests.
- To schedule consultations, prepare quotes and plan and complete your project.
- To review job applications.
- To understand how visitors use the site so we can improve it.
- To measure which pages, ads and calls lead to inquiries, so we can make better decisions about our website and advertising.
- To keep the site secure and prevent fraud or misuse.
- To meet legal obligations.
Cookies and tracking
This site uses the services below. Each may set cookies or use similar technologies, and each handles data under its own privacy policy.
Google Analytics
We use Google Analytics to see how many people visit the site, which pages they view and how they found us. Google collects this data with cookies. You can learn more in the Google Privacy Policy and opt out with the Google Analytics opt-out browser add-on.
Meta Pixel
We use the Meta Pixel, a tool from Meta (Facebook and Instagram), to record visits to the site and when someone submits our consultation form. This helps us measure our Facebook and Instagram ads and show ads to people who may be interested in our services. Meta may link this activity to your Meta account. See the Meta Privacy Policy, and you can manage ad preferences in your Facebook or Instagram settings.
WhatConverts
We use WhatConverts to track calls and form submissions. It may show a tracking phone number on the site and record details of calls and form submissions, such as your phone number, call time and length, the page or ad you came from, and the information you enter in our form. Calls to tracking numbers may be recorded. This tells us which pages and ads lead to inquiries.
Microsoft Clarity
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. Additionally, we use this information for site optimization, fraud and security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
LeadConnector forms and chat
Our consultation form, careers form and website chat are provided by LeadConnector (HighLevel). Information you enter is sent to LeadConnector so we can receive and respond to it. These tools may use cookies to keep your session working and to show the form or chat correctly.
Google Maps
Some pages show an embedded Google map of our location. When the map loads, Google may collect your IP address and set cookies under the Google Privacy Policy.
YouTube videos
Our inspiration page includes project videos embedded from YouTube. When you play or load a video, Google may collect information about your device and viewing under the Google Privacy Policy.
Customer reviews
We show our Google reviews using a widget from Trustindex. When the widget loads, Trustindex receives basic technical information such as your IP address and browser type.
Text messaging and consent
If you send us a message through the website chat, you agree that Tierra Design may call or text the mobile number you provide about your question, consultation, quote or project. These are informational and transactional messages, and they may be sent using automated means. Consent to receive texts is not a condition of purchase.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. You can also contact us at (605) 777-7727 or [email protected].
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell or rent your personal information. We share it only:
- With service providers that help us run our website and business, such as the services listed above, website hosting, email and phone providers. They may use your information only to provide their services to us or as described in their own privacy policies.
- When required by law, or to protect our rights, our customers or the public.
- As part of a sale, merger or transfer of our business, in which case this policy would continue to apply to your information.
How long we keep information
We keep inquiry, project and application information for as long as we need it to respond to you, complete and support your project, keep business and tax records, and meet legal requirements. Analytics and tracking data is kept according to the settings of each service. When we no longer need information, we delete it or make it anonymous.
Security
We use reasonable safeguards to protect the information we collect. The site is served over a secure (HTTPS) connection, and our staff-only photo upload page is protected by Cloudflare Access sign-in. No website or online transmission is completely secure, so we cannot guarantee absolute security.
Your choices and rights
- Access, correction or deletion: contact us at [email protected] or (605) 777-7727 to ask for a copy of your information or to have it corrected or deleted. We will respond within a reasonable time.
- Cookies: you can block or delete cookies in your browser settings. Some parts of the site, such as forms and chat, may not work correctly without them.
- Google Analytics: use the Google Analytics opt-out browser add-on.
- Ads: you can change ad settings in your Meta and Google accounts.
- Text messages: reply STOP to any text to stop receiving them.
Children's privacy
This site is not meant for children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page.
Contact us
Questions about this policy or your information? Contact us:
Tierra Design
512 S Williams Ave
Sioux Falls, SD 57104
Phone: (605) 777-7727
Email: [email protected]